Subject to the terms set below and the Additional Terms (if

any) we will provide maintenance and repair services in respect of the Equipment at the Location and you will pay for such services in Units on the basis of exchange set out above.

Our Obligations:

• Upon request from you as soon as reasonably practicable come to the Location and carry out routine services or maintenance to the Equipment during normal office hours.
• Carry out upon request and provided terms agreed between us any other work that is not included in routine servicing and maintenance.

We will not:

• Supply parts or consumable items such as paper toner cartridges ink fuser assembly units paper trays all removable media cables and EP magazines (GCC printers) for the Equipment except upon terms agreed between us.
• Be required to carry out service or maintenance where the work involved is required as a result of:
  1. negligence by you or your employees or agents.
  2. your failure to comply with the recommendations of the manufacturers of the Equipment.

Your Warranties:

You confirm that:

• If the Equipment is not new and unused, it has in the past at all times been fully maintained used and operated in accordance with the recommendations of and the operating manuals supplied by the manufacturer.
• If the Equipment is used for the storage of information or other data a copy shall be readily available to you in some other form so that in the event that during the course of any work we carry out the information or other data shall be lost from us arising out of such loss.

Our Liability to you:

If as a result of any failure on our part to perform out obligations adequately you suffer loss, then except in the case of loss of data or information as referred to above, we shall compensate you for that loss but our liability will not exceed the sum of £500.00.We shall not under any circumstances be liable for any consequential loss except for death or personal injury resulting from our negligence.

Units shall remain available for exchange against services to be provided by us (for a period of after the date hereof) (indefinitely) but in no circumstances will you be entitled to require us to refund to you their face value in cash.Should your unit level fall below 10 (units in credit) 20/20 reserve the right to refuse or suspend service.

Immediately after the date hereof we shall deduct five (5) Units from the number of Units shown on the front of this contract as a fee for the administration of the Agreement and the services to be provided thereunder.At the beginning of each year from the date hereof a further five (5) Units shall be deducted from the balance of Units then held by you as an administration fee.Unless specifically instructed by you 20/20 will deduct 1 unit per month for telephone support, we do have a technical hotline if preferred for more information please contact our offices.

As a client you received a faster and more cost affective service because you have paid for your units up front. This means that unless you have enough units in stock to cover you for a callout, we cannot allow the usual 30 days payment term on invoices.If you wish to order units, parts or accessories we would require a signed purchase order from yourselves before your request can be processed.

Accessory Invoices:

Any parts purchased can be either paid for by units - (providing you have enough in stock) or invoiced separately through accessories. As units are purchased up front we have no need to run credit checks on our clients, for this reason payment is due on receipt of goods.

Assignment:

Unless we otherwise agree you many not assign the benefit of our the performance of your obligations under this Agreement.We may however assign the benefit of and your obligations under this Agreement to a third party.

Waiver of Rights:

Our rights under this Agreement will not be prejudiced if we delay or fail to enforce our rights in any instance. Governing Law: This Agreement shall be governed for all purposes by English Law.